Types of Complaints Investigated by the SCDMV

Only some types of dealer-related complaints fall within the SCDMV's purview. Those include:

• Undelivered title within 45 days of the sale
• Undelivered paperwork needed to register a customer's vehicle
• Dealer did not pay off lienholder
• Dealer went out of business before providing a customer with paperwork

You can also learn more about a dealer's sanction history and license information.

For other complaints, contact the South Carolina Department of Consumer Affairs at 800-922-1594 or 803-734-4200. That agency investigates the complaints listed below:

• Tampering with an odometer or giving a false odometer statement
• Warranty/service/repair issues
• Financing issues
• Dealer selling faulty vehicles
• Dealer failed to meet all terms and conditions contained in the written contract
• Dealer publishing or circulating advertising that is misleading or inaccurate

If you have a complaint about a non-South Carolina dealer, you should contact the state where you purchased the vehicle.

Methods to File a Complaint

South Carolina Residents

All South Carolina residents filing a complaint against a South Carolina dealer must file a complaint online by clicking the below button. If you are a South Carolina resident filing a complaint on behalf of an entity, please see the next section.

Out-of-State Residents, Entities, and Anonymous Filings

You may file a complaint by submitting a completed Dealer Customer Complaint Form (SCDMV Form DE-002C), along with all supporting documents for your complaint to the Business License Unit using one of the following methods. Supporting documents include the bill of sale, buyer's order, purchasing agreement, etc.

Complaint Process

See a flowchart of the process if filing a complaint online.

See a flowchart of the process if filing a complaint via email, fax, or mail

Complaints Not Resolved by the SCDMV

If your complaint can't be resolved by the SCDMV's Business License Unit, you may decide to seek legal counsel if a civil matter.

You may file a complaint against a dealer's bond by mail only. To file a complaint against a dealer's bond, mail all of the following to the Business License Unit:

• A completed Request for Dealer Information (SCDMV Form DLA-11)
• Please include a check or money order made payable to SCDMV for the specified fee listed on the form.

You may also choose to contact the SC Department of Consumer Affairs at 800-922-1597 or 803-737-4200. You can also contact local law enforcement or magistrate court.

You can find a complete list of frequently asked questions here.

Helpful Tips when Buying a Car

Being a well-informed consumer is key to making well-informed decisions. Save yourself or someone you know a headache when buying a car. The resources below may be beneficial.

Consumer Reports, New and Used Car Buying Guide
Edmunds, "How to Buy a Car"
Money Crashers, "How to Buy a Car"

When you're buying a car, make sure you avoid being scammed. Use these resources below to assist you in your next car purchase.

Business Insider, "21 Scams Used by Devious Car Dealers"
Honest Car Buying Advice, "Ultimate List of Car Buying Scams"

Business License Unit

Additional questions or concerns can be directed to the Business License Unit with the Office of Inspector General.

Call (803) 896-2611 or fax your request to (803) 896-8172. You can also send an email or reach the office by mail.